NETTWELVE BUILDER

Cancellation and Refund Policy

This policy applies to paid NetTwelve Builder plans. Last updated: 9 November 2026.

Cancellation and renewal

Plans are purchased for the monthly or yearly period shown before payment. The builder does not automatically renew or charge your payment method for a new period. If you do not make another payment, paid features end when the current paid period expires. You can contact us to request early cancellation; early cancellation normally does not refund the unused portion of a paid period.

Refund eligibility

Because access to the digital service starts after a successful payment, completed plan purchases are generally non-refundable. We will review and refund a duplicate charge, a payment for which paid access was not provided and cannot be restored, or a refund required by applicable law. A failed or abandoned payment that was never captured is not a completed purchase. This policy does not limit rights that cannot legally be excluded.

How to request a review

Email info@nettwelve.com with your account email, payment date, amount and payment reference, and explain the issue. Please do not send card numbers or card security codes. We aim to acknowledge the request within 2 business days and provide a decision within 7 business days after receiving the information needed to review it.

Refund processing

For an approved refund, we aim to initiate it through the original payment method within 7 business days of approval. The payment provider and your bank or card issuer may take additional time to return the money to your account. We will confirm the refund initiation and its reference by email.

Business contact

Net Twelve / NetTwelve Technologies
Third Floor, V268, Royal Space, 5th Main Road, HSR Layout, Bengaluru, Karnataka 560068, India
+91 91088 83736
info@nettwelve.com