NETTWELVE BUILDER

Privacy Policy

This policy explains how NetTwelve Technologies handles personal information when you use NetTwelve Builder, its websites, account features and support. Last updated: 9 November 2026.

Information we collect

We collect your name, email address, account details and the information you choose to provide in website content, image uploads, customer enquiry forms and support conversations. When you purchase a plan, we record the plan, amount, currency, payment status and payment reference. Our payment provider handles the payment instrument; we do not store full card numbers or card security codes. We may also collect technical information such as IP address, browser type, device information and pages visited to operate and protect the service.

How we use information

We use this information to create and secure accounts, save and publish websites, provide plan features, process and reconcile payments, respond to support requests, prevent misuse and send service communications. We use customer enquiry details to deliver those enquiries to the relevant website owner. We do not use a customer's website content as our own marketing material without permission.

Providers and sharing

We share only the information needed with providers that support hosting, payment processing, email delivery and service security. If you choose Google or Facebook sign-in, or use the AI content assistant, the information needed for that feature is exchanged with the relevant provider. We may disclose information when required by law or to protect the service and its users. A website you publish is visible to visitors, and enquiries submitted through it are available to that website's account owner.

Cookies and similar technology

The builder uses cookies or similar browser storage for login sessions, security and your selected preferences. Connected services may use their own cookies when you choose to use them. Your browser settings can control cookies, but disabling essential cookies may prevent sign-in or other account features from working.

Retention, security and your choices

We keep information while your account or website is active and for as long as reasonably needed for payment records, support, security and legal obligations. We use reasonable technical and organisational safeguards, but no online system is completely secure. You can update account and website details in your workspace. To request access, correction or deletion of personal information, email us at the address below. Some records may need to be retained where law or payment obligations require it.

Changes and contact

We may update this policy and will post the revised date here. For privacy questions or requests, contact info@nettwelve.com.

Business contact

Net Twelve / NetTwelve Technologies
Third Floor, V268, Royal Space, 5th Main Road, HSR Layout, Bengaluru, Karnataka 560068, India
+91 91088 83736
info@nettwelve.com